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Diesel Ops Frequently Asked Questions.. Answered

What is Team Ops Cash and how can I use it?

Team Ops Cash is our cash reward program Available to all registered customers. The rewards you earn are based on the amount of your purchase. For each $100 you spend, you will receive $5 in Team Ops Cash that can be used on any future purchases at Dieselops.com. The rewards program has a limit of $50 Team Ops Cash that can be earned on each order. Team Ops Cash expires after 1 year from the date of earnings. If you return an item that you have received Team Ops Cash for, your points for that item / order will be deducted from your balance. You can use your Team Ops Cash during the checkout process and you can choose when and how much of your Ops Cash to use.

Why do you show products out of stock?

We connect our system to manufacturers & distributors around the country around the country. Doing this allows us to show our on hand inventory & the on hand of all manufacturers and distributors combined. Items showing out of stock are out everywhere for an undetermined amount of time, but you can sign up for out of stock notifications so we can email you when the item returns to stock. This way we are able to have products like hsp that are never in stock but have a 1-2 day lead time instead of showing it out of stock.

How long will it take to ship my order?

We process orders as fast as possible and orders placed before 3pm eastern time typically ship the same day (We do not ship or process orders on the weekends). If your order is placed after 3pm eastern time it will ship the next business day.

Why don't you have more products?

We are constantly adding products and they are added to the site weekly. If you need a product, we can more than likely get it for you, all you need to do is go to the contact us tab and send us an email with the manufacturer name and part number and we will contact you within a few hrs with a price and availability on normal business days or call 888-992-7299

Do I need to create an account to checkout?

No, but we highly recommend creating an account before you place an order or at least on the checkout screen. Having an account gives you multiple tools, such as the ability to log in to your account and check order tracking, rewards points (only awarded to account holders) as well as things like earning cash for rewards & the referral program.

Do you ship on the weekends/I ordered on Saturday and this has not shipped what is the holdup?